Forgot Your Pin?

If you get the message - Sorry, the information you submitted was invalid. Please try again - when trying to authenticate, and you are sure that you have entered your WSU ID correctly with the leading zero added, you probably already have a PIN in the system. This means that you have created a PIN for yourself at some point in the past. If you cannot remember your PIN we cannot tell you what it was. What we CAN do however, is delete your old PIN, giving you the chance to create a new one. (For assistance with deleting your PIN, choose the library you use most from the selections below.)

It is a good idea to choose a PIN that you can remember, but would be difficult for anyone else to figure out. Names of pets, cars (ie..'57Chevy), or favorite foods are examples of good choices for a PIN. Combinations of upper and lower case letters, and numerals, are your best choices as these make your PIN more difficult for someone else to guess. (For example...use br0cc0li instead of broccoli, ab1ga1l instead of Abigail.) Names of family members, social security numbers, birthdays, common nicknames, etc. are NOT good choices as these can easily be discovered. Your PIN can be any combination of numbers and letters longer than 6 characters and up to 30 characters in length. (Special characters are not honored and the period character is not allowed.) Click Here to learn how to create a new PIN.